Please Read Carefully the Cancellation Policy and Refund Rules for Domestic ecotours, camping, trekking, hiking events by Mumbai Trekizens.
Event/Tours/Trip (More then4 Days)
- Participants who cancel the trail booking 90 days prior to the event/trek/trail, then 100% amount will be refunded.
- Participants who cancel the trail booking 60 days prior to the event/trek/trail, then 60% amount will be refunded.
- Participants who do not appear for the event/trek/trail after paying the amount won’t be getting refunded.
- On cancellation of the entire tour by the Mumbai Trekizens itself, the amount will be refunded to the participants within 7-10 working days after informing the consumers about the cancellation.
Event/Tours/Trip (3-4 Days)
- Participants who cancel the trail booking 25 days prior to the event/trek/trail, then 100% amount will be refunded.
- Participants who cancel the trail booking 20 days prior to the event/trek/trail, then 75% amount will be refunded.
- Participants who cancel the trail booking 15 days prior to the event/trek/trail, then 50% amount will be refunded.
- Participants who cancel the trail booking 10 days prior to the event/trek/trail, then 25% amount will be refunded.
- Participants who do not appear for the event/trek/trail after paying the amount won’t be getting refunded.
- On cancellation of the entire tour by the Mumbai Trekizens itself, the amount will be refunded to the participants within 7-10 working days after informing the consumers about the cancellation.
Event/Tours/Trip (1-2 Days)
- Participants who cancel the trail booking 15 days prior to the event/trek/trail, then 100% amount will be refunded.
- Participants who cancel the trail booking 10 days prior to the event/trek/trail, then 75% amount will be refunded.
- Participants who cancel the trail booking 7 days prior to the event/trek/trail, then 50% amount will be refunded.
- Participants who cancel the trail booking 5 days prior to the event/trek/trail, then 25% amount will be refunded.
- Participants who do not appear for the event/trek/trail after paying the amount won’t be getting refunded.
- On cancellation of the entire tour by the Mumbai Trekizens itself, the amount will be refunded to the participants within 7-10 working days after informing the consumers about the cancellation
Kindly Note
- The amount will be refunded through the only by NEFT.
- Participant’s cancellation may lead to loss to the primary service providers.
- Reliable Online Payments
- Tour booking on Mumbai Trekizens website is powered by RazorPay online payment service.
- Personal information and bank account details are kept highly confidential only between the consumer and the Mumbai Trekizens team.
Mumbai Trekizens does not offer any discounts and/or does not pay any refunds for missed or unused services due to the traveler’s own fault, negligence or breach of these Terms.
- Please note that cancellation charges are calculated on the Total amount payable for your preferred event and not of advance amount paid.
- Mumbai Trekizens will not be responsible for any losses incurred for any train/air/bus/taxi bookings, hotel bookings or extension to the camp done by clients/participants (either independently or through us)
- Refund will be paid only by NEFT /cheque after 10 working days of the completion of the event. The same process will be followed, even in case of events canceled by Mumbai Trekizens.
- Transfer of booking to another event will be permitted where feasible and will be at the discretion of the management and participant consent.
- If Mumbai Trekizens cancels the event and transfer of the booking amount are done, the full amount will be refunded to the participant.
- If the participant cancels a booking and opts for transfer of the booking to any other event, only the refund amount (as per applicable policy), will be transferred to the new event.
- In case a participant cancels the booking of an event where the transfer of booking is done, the participant will be refunded the amount as per applicable cancellation policy.
- In case of cancellation of any event due to reasons beyond control (like Natural calamities, riots, political uncertainty, public transport failure, etc.), the refund shall be payable with respect to the given refund norms.
